外貿英語售后服務口語對話

　　下面是小編給大家準備的外貿英語售后服務口語對話，快來看看吧。

　　K: Hello. May I talk with the person in charge here?

　　你好，我可以和這里的負責人談一下嗎?

　　L: Hello. I am the general manager here. Can I help you?

　　你好。我是這里的總經理。請問你有什么事 嗎?

　　K: This is my business card. We imported a batch of refrigerators from your company not long ago. Much to our surprise, a lot of customers complained that there had something wrong with the power plug after we sold the goods to them.

　　這是我的名片。我們不久前從你們公司進口 了一批冰箱。貨物銷售給顧客后，令我們驚 訝的是，好多顧客反映電源插頭有毛病。

　　L: Is this the true? We examined all the products carefully before shipment.

　　是真的嗎?發貨前我們把所有產品都仔細檢 査了啊。

　　k: Since I come all the way from the place so far away place, I couldn't take a joke about such a thing. How do you think we shall solve it?

　　我既然從這么遠的地方過來，是不會拿這樣 的事情開玩笑的。你說怎么解決吧?

　　L: We are regular manufacturer and also have certain reputation in the world, if what you said is the facts, we will think of some way to remedy it. We really didn't expect such things.

　　我們是正規的生產廠家，在世界上也有一定 的聲譽。如果你說的是事實，我們一定會想 辦法彌補的。我們也真的沒想到會出現這樣 的.情況。

　　K: Then how do you want to remedy it specifically?

　　那你要具體怎么彌補呢?

　　L: We have established after-sale service center in many cities of many countries of the world. We will deliver and install the commodity for our customers freely. And if the customer complains the refrigerator has a problem, we will provide free on-site maintenance.

　　我們在世界上很多國家的很多城市都設有售 后服務中心。我們會免費給顧客托運、安裝。如果客戶抱怨冰箱有問題，我們也會免 費上門維修的。

　　K:That would be great. I thought we would have to take the goods back again.

　　那就太好了。我本以為我們還必須把貨物運 回來呢。

　　L:That would be too troublesome and unnecessary.I'm sorry for the trouble the refrigerator brings you.

　　那樣太麻煩了。也是不必要的。對冰箱毛病給你們帶來的麻煩，我表示很抱歉。

　　K:It doesn't matter. It is good as long as the problem is solved.

　　沒關系。只要問題解決了就好了。

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