客戶服務顧問崗位職責

　　在當下社會，越來越多人會接觸到崗位職責，崗位職責主要強調的是在工作范圍內所應盡的責任。那么制定崗位職責真的'很難嗎？下面是小編收集整理的客戶服務顧問崗位職責，僅供參考，大家一起來看看吧。

　　1、負責解答手續辦理進程情況（保險，延保，金融）；

　　2、負責相關部門溝通聯系，收集所需資料，完成相應工作；

　　3、負責解答客戶流程的相關問題。

　　4、完成領導布置的其他工作。

　　Provide assistance to our clients by replying to product, after-sales, Corporate enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service;

　　Accurately track client details and requests using CRM systems;

　　Understand Moncler client’s needs, experiences and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholders;

　　Work to improve Client Service processes, communication, tools at a regional level

　　Responsible for client service for e-commerce/digital campaign or ongoing project

　　Chinese native speaker with excellent communication skills

　　Proficient in English and Cantonese with both excellent verbal and written skills

　　3 years experience in a Customer Service role, e-commerce experience preferred

　　Natural flair for dealing with people, empathy and intuition

　　Action-oriented and drive for results, excellent team player

　　Proficient with the use of computer and software applications

　　Be really passionate about the fashion industry

　　Previous international experiences both in professional and non-professional contexts are considered a plus

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